HOW TO TRACK MY ORDER?

As soon as your order has been shipped, you will receive an email including the tracking information. And the estimated delivery date depends on the country and shipping method you choose. Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date.

WHAT TO DO WHEN THERE IS NO TRACKING UPDATE?

If there is no tracking info few days after your order is shipped out, the reason is that it may takes 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.

If there is no updated tracking info during transportation for less than 5 days but still within estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.

If there is no updated tracking info for more than 5 days, please feel free to contact us.

HOW TO CANCEL MY ORDER?

Please Email us with your order number to request a cancellation. Please be advised that we charge 5% of the total order value for order cancellation processing fee.

CAN I MAKE CHANGES TO MY ORDER?

Once your order has left the warehouse, we are unable to make any changes and you could wait until it is delivered. Once your order is delivered, you can request a return for refund for store credits or exchange size. Please check more details of the return policy via here.

MISSING ITEMS FROM MY ORDER?

Missing items caused during packing or transportation. Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures of the items and the outer package you received.

INCORRECT ITEM OR SOMETHING WENT WRONG WITH MY ORDER?

Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures.